How AI is used in the workplace - The Future of Work

How AI is used in the workplace – The Future of Work

Artificial Intelligence was first put to work long ago, but it has never been mentioned as much as it is today. ChatGPT has brought AI to the attention of people who are not even digitally inclined and don’t feel it has much to do with their lives. However, most don’t realize how AI is transforming the workplace.

It’s hard to imagine how many functions a machine-learning chatbot performs. It can create almost anything you request, from a drawing to a cover letter for your CV. This is especially true for recruiters who realize they need to adapt quickly to new solutions and technologies. As various companies develop similar products, AI will become more powerful and sophisticated, and it is quite obvious that eventually it will be introduced into most of today’s professions.

AI in Workplace Examples: From Call Centers To Military

These days, people argue about the positive and negative effects of artificial intelligence. The biggest problem with AI is that its development and proliferation can lead to job losses and unemployment as a result. Other experts say more jobs are about to appear because of AI. At the same time, they predict a growing need for specialists who can work with neural networks and other technologies. So, AI will unlikely replace people. On the contrary, they will work together, roughly as we see in different industries today.

Call Centers

Known for their stress-filled environments, call centers often have concerns recruiting employees. No wonder, since they have to take complaints and calm angry customers most of the day. Peter Mantello, a professor at Ritsumeikan Asia Pacific University, claims that call centers of large companies are becoming a place for AI. Using voice-recognition technology, they help managers and employees assess the emotional state of their customers.


It’s not a secret that AI is involved in tumor detection and MRI scans these days. Is there any other use of artificial intelligence at the work of medical institutions or doctors? According to Philip Torr, professor of engineering science at the University of Oxford, AI has recently been used in research to diagnose dementia. A smartphone app tracks the time users search for a contact in their phone books. An increase in this time is recorded as one of the possible signs of the syndrome. This solution saves precious time for patients and their doctors.


Artificial Intelligence is used in schools, colleges, and universities worldwide. And the more technology develops, the deeper it penetrates the classroom. In the future, teachers will spend much less time on lesson planning and marking because that part of the work will be done by AI. This allows them to concentrate on other tasks and have more time to relax. However, it is essential to take into account the pros and cons of AI in the workplace. When trying to cut costs, the “teaching” of lessons might be delegated to machines. This is not the most favorable outcome, depriving students of human interaction.


Military investment in artificial intelligence is greater than ever before. It is believed that AI technology will determine the outcome of wars in the future. To date, it has been used in a wide range of weapons, particularly drones and submarines. The future of AI in the military environment looks promising. Will it be able to develop to the point where it can give orders instead of high-ranking officers? Definitely yes! The only question is whether soldiers will take orders from a machine instead of a real person.

The Bottom Line

More and more people are becoming interested in artificial intelligence and its derivatives. The emergence of ChatGPT has created a worldwide boom, and today is probably the best time to start exploring these technologies. As for AI itself, it is gradually being implemented in all work areas, helping people and even replacing them in some positions. Predicting how this will happen next is difficult. But certainly, we will have to learn how to work together with machines to achieve better results in medicine, education, military, and other areas.